by | Nov 14, 2016 | Customer Engagement, Gen Y
Digital isn’t about innovation strategies or disruption any longer. Digital is here. Digital is now and if you don’t have a digital footprint – you will lose your competitive advantage. Technology accelerates exponentially so companies need to be focused on the...
by | Aug 11, 2016 | Customer Engagement, Real-Time Customer Engagement
Effective Intelligence (EI), South Africa’s leading marketing and analytical solutions provider, announced the release of IX Real-Time 2016, the next generation of its Customer Journey hub. The platform supports real-time analytics and automated decisioning and can be...
by | Apr 5, 2016 | Customer Contact, Customer Engagement, Data Analytics, Marketing Intelligence, Uncategorized
With so much emphasis placed on finding customers today, businesses often lose sight of keeping the one’s they do have. Thanks to social media and our digital culture, customers are in constant dialogue with us. It gives us an opportunity to change or transform our...
