Start owning you customer journey!
Central location for engagement rules & logic
The Hub allows you to craft journey logic one and re-use it across additional channels and touch points.
Different from so called “real-time” offerings – all IX Real-Time hub functions, not just trigger or decision, occur in true real time.
Works with any system, touch point or database in place today – or tomorrow because it is channel agnostic.
Integration, without implementation
Pre-Built adaptors fast track your roll-out to straight forward integration
Immediately operationalise your SAS, Excel, Java, R, SPSS and any other PMML compliant models – in real time
High Volume Throughput and scalability
The only solution of its kind to be a proven, enterprise class application
Map Out Journeys
Our Journey Editor replaces Powerpoint and process maps with a purpose-built interface for marketing strategists to design and plan customer journeys.
With one click, our templated journey jumpstarts will get you going.
Plug Into What You Have
There’s no need to rip or replace your existing tech suite. Our pre-built adaptors allow you to quickly plug into the systems you have.
Develop Logic & Execute
Craft journey rules and logic centrally within IX Real-Time hub. With the click of a button, bring the journeys you’ve mapped out to life.
Measure & Refine
Define and measure KPI’s for each step of the journey to align with desired business outcomes.
Better understand the end-to-end journeys your customers are on – and then optimize them in real-time
Isolate target social actions and write them to file for processing and reporting
Match ID and analyze if customer is in your database
Arbitrate the “best-next-action” via real-time data, rules and predictive models
Immediately initiate a personalised response or action
Unlike solutions which focus on segments or campaigns, we focus is on the individual consumer experience – powered by South Africa’s richest asset. We know who is right for your business.
Where the Hub Connects
Any Data Source
Enrich and assemble real-time customer profiles across streaming and static data sources.
Systematically listen and respond on all social platforms
Present real-time messaging across the web, email, apps, SMS, and more.
CRM & Call-Centre
Infuse real-time intelligence into service interactions
Unify Adtech & Martech
Connect the customer journey across Adtech and Martech, physical and digital
Interact with wearable devices, IoT, and more.
EI empowers your ability to manage content and customer interactions across all channels and at all points of the customer journey. Engage prospects where they stand, whenever they are ready to be reached. Know who to reach & who not to irritate and waste your budget on.
A Journey of a Thousand Miles begins with one big step…. towards EI…. right now
one customer – one journey.
Customer InsightIs at the heart of customer experiences
Localised Validation Tools
Our validation software has been designed by South African’s for our kinda data, because we truly understand the challenges businesses face
A Rich Database
Enriched data informs enterprise strategy and our extensive database provides you with the most historically accurate customer information in the South African marketplace