CUSTOMER CONTACTABILITY & ENRICHMENT
Validate. Verify. Enhance. Analyse
Information drives action. The right information drives profits.
Maximize customer spend
Maximize customer lifetime value
Effective customer communication
Every prospect and customer matters. You can’t communicate with a customer if you can’t contact them. That is why you need the most recent, updated contact information for your customers. At EI, we pride ourselves in being able to drive revenue growth and lower operating costs, while nurturing and increasing customer satisfaction. Most of all, we accomplish this while driving a holistic view of the customer. Our approach defines a solution based on your needs, internal capabilities and business strategies.
The benefits of our Enterprise Solutions are that you can quickly, easily and cost-effectively manage data issues which will result in substantially improved intelligence and future actions:
Why our Data is the Best
At EI, we combine as many as 25+ different data sources and score them for accuracy and recency before ingesting them into our data. Our internally developed tool InfoArchitect provides unrivaled levels of validation, verification and matching.
WE HAVE YOU COVERED FOR POPi COMPLIANCE
Our internal Ombudsperson Christiane Duval is one of the 12 authors of the POPi Act. Consumer privacy is of utmost importance to us, but is not a risk if data is updated from legal sources. In providing contact updates EI does NOT sell information but enhances, updates companies’ records of their consumers as they wish to keep in touch with them and fulfill their contractual obligations. EI has its information audited by an Ombudsperson for legal compliance. In addition, EI has been accredited as a “Database Centre of Excellence” for our methodologies by an independent team of legal and forensic auditors on behalf of the Direct Marketing Association of South Africa.
Introducing EI’s Data services bureau
Data Solutions at your service
We offer a specialist data service that can improve, enhance, analyse and report on all aspects of customer and operational business data.We know that time is critical and that you often have last minute marketing campaigns or operational issues and so we move fast but with strict quality control. We normally can deliver your output requirements within 48 to 72 hours.
Our Data Services Bureau can put you back in contact with your customers by updating your customer database with legally verified data from South Africa’s LARGEST, most INTELLIGENT and RESPONSIVE database
Billing & Statement including communication channel conversion
Fraud & Risk Compliance e.g. SARS IT3B
Data Verification & clean-up for Analytics, BI and Modelling
Adopting client-centric campaigns
Household & Individual Views
Appropriate communication to the right person