by | Sep 13, 2016 | Customer Aquisitions, Customer Engagement, Customer Retention, Data Analytics, Marketing Intelligence, Qualified Leads, Real-Time Customer Engagement
Accurate Customer Information is the lifeblood of the customer experience – and your customer knows this. They have exchanged valuable personal information with your organisation so they expect a flawless service across channels with your company. So isn’t it a waste...
by | May 23, 2016 | Campaign Management, Customer Aquisitions, Customer Contact, Customer Engagement, Data Management Optimisation, POPI, Qualified Leads, Real-Time Customer Engagement
IX Real-Time, powered by Kitewheel, provider of the leading Customer Journey Hub for agencies and their brand clients, today released the “State of the Consumer Journey 2016 Report. The study of over one billion real-time, cross-sector brand and customer interactions...
by | Feb 17, 2016 | Customer Contact, Data Services, POPI, Qualified Leads
“POPI” The Protection of Personal Information Act 4 of 2013 is nearing its long awaited implementation. It looks like POPI is back on track and Parliament is proceeding to appoint the Information Regulator who should be in place by July 2016. Regulations and dates of...
