InfoArchitect

It has only been in the last couple of years that the ever increasing rise in competition, government regulations and customer service requirements have forced businesses to focus on their internal processes, process automation to streamline their operations and the...

State of the Customer Journey Report 2016

IX Real-Time, powered by Kitewheel, provider of the leading Customer Journey Hub for agencies and their brand clients, today released the “State of the Consumer Journey 2016 Report. The study of over one billion real-time, cross-sector brand and customer interactions...